RELEAF POLICIES

Essential information to ensure a smooth and respectful experience for all clients at Releaf Massage Therapy.

Releaf Appointment policies

Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, please review our following cancellation policy:


When cancelling an appointment, a 24 hour advance notice is required. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.


If using a gift certificate and proper notice is not received, the certificate will be considered redeemed. 


No-Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged the full amount for their missed appointment.


Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.


Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.


Returned Checks

If a check is returned for any reason, a fee of $35 is applied, and the client is no longer able to use this payment option.

New Guest policies & Questions

Etiquette

Please arrive 15 minutes early to ensure adequate time for the intake form and consultation.


To reduce wait time, please download, print and fill out these two forms: Office Policy and Client Intake Form.


The health history form is used to establish current physical, structural and any possible underlying emotional issues (typically stress, in turn affecting the physical body).

Please understand that late guests will receive the time remaining for your service and full charges will apply. To maintain our relaxing and peaceful environment, please remember to turn phone to silent or vibrate.


Attire

During treatments you will be properly draped at all times. Since your privacy is respected, you can undress to your comfort level.


Your comfort is of the utmost importance. Please notify us of your preferences of room temperature, massage pressure, music volume, and any other request you may have.


Reservations/Cancellations

To avoid a full service charge, a 24 hour cancellation notice is required.


Gratuities

Gratuity is not required, however much appreciated. 20% is customary.


Parking

Parking lot is accessible from Chocolate Ave.

Frequently asked Questions

  • Why massage?

    Massage therapy will help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage is also known to promote better sleep, improve concentration, reduce anxiety, and create an overall sense of well-being.


  • How can I schedule my appointment?

    Schedule your appointment online at www.releafmassagetherapy.fullslate.com, call/text 315-521-3794, or email releaf@massagetherapy.com.


  • What type of payment do you accept?

    Cash, check, or credit cards are accepted. 


  • What is your cancellation policy?

    Allow 24 hours advance notice to reschedule or cancel any appointment.


    Cancellations in less than 24 hours or a client who fails to show for an appt, "no show", will be responsible for the full value of the scheduled appointment.


    The charges will go on the credit card you gave when scheduling your appointment. These rules also apply to Gift Certificates.


  • Do you take walk-ins?

    No, appointments are required. 


  • Do I need to arrive early?

    Please arrive at least 5-10 minutes early to use the restroom and ensure adequate time for us to discuss any changes in your health or medical status.


    New clients should arrive at least 15 minutes early.


  • What if I'm running late?

    Please give a courtesy call as soon as you know. Late arrivals are not granted extensions, and will receive the remainder of their scheduled session and full session price will be due.


  • What can I expect for my first massage?

    When you arrive for your first appointment, you will be required to fill out a Client Intake Form and sign the Office Policy.


    After discussing your health history, current need for massage, and any painful areas of concern we will create a personalized session tailored for your needs and goals.


    Then you will be given a few minutes of privacy to undress to your level of comfort. You will be fully draped in sheets and a blanket for the duration of the session. Take a moment to relax; the therapist will knock before entering the room again.


    Feel free to openly communicate if you would like to change the pressure, temperature, music, or have a drink of water. This is your time to relax!


  • Will I be fully covered?

    You will be properly draped at all times. Only the area being worked on will be exposed. You and the practitioner will discuss the desired outcome of your session. This will determine which parts of your body require massage.


  • Are we a spa?

    No. Releaf provides personalized therapeutic massage with client goal oriented treatments and flat rate payment options. However, we do know the importance of a calming, safe environment. The lobby is relaxing and aesthetically pleasing, but we do NOT provide robes.

  • Are kids allowed to receive massage?

    Massage therapy can be beneficial for children. A legal parent or guardian must be present during the time of treatment for any minor under the age of 18."
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